What you are buying, and what it does not cover.

How to read this page

Most sites blur these two together, so two markers keep them apart:

• [ REQUIRED ] — a duty we actually have, and only towards the category of customer it applies to.
• [ OUR TERM ] — our own commercial choice. We give it because it is cheap for us and worth something to you, not because anyone told us to. We say it plainly rather than dressing it up as consumer protection.

We promise only what we intend to perform, and nothing here is offered in place of a right you genuinely hold.

01 · Who you are contracting with

attuneline is operated as an independent, self-funded individual project. It is not a registered company, not a government body and not part of any hydrographic service.

• Operator: [[LEGAL NAME]] — acting as an individual/sole operator, not on behalf of a corporate entity.
• Registered / habitual residence: [[COUNTRY OF RESIDENCE]]
• Postal address for notices: [[POSTAL ADDRESS]]
• Contact: [email protected] (currently reachable at [email protected])

Because this is a sole operator, there is no company registration number and no VAT registration held by us. That has one visible consequence, dealt with in clause 04: sales tax is handled by our merchant of record, not invoiced by us.

02 · What the product is

A subscription gives access to written climate and hydrology reads for the Rhine and Danube corridors — principally the seasonal or multi-month directional read, its updates, and any API access included in your plan. Each read states its evidence, its sources and its confidence on its face, including where a chain is still a framework rather than something we have measured end to end.

03 · What it explicitly is not

This is the clause that matters most, and it is the one we will not soften:

• Not a gauge forecast. We do not predict the water level at a named gauging station on a named date. Official forecasts and notices remain the ones you are obliged to navigate by.
• Not a navigational authority. Nothing here substitutes for official notices to mariners, fairway bulletins or the judgement of the master.
• Not investment advice. Reads are directional interpretations of public data, published for information only.
• Not warrantied. The publication is provided "as is" (clause 09).

04 · Price, tax and payment

• Price shown is the price paid. Displayed prices are inclusive of VAT where VAT applies. There is no separate line added at checkout, no setup fee, and no "regular price" crossed out.
• Tax is handled by our merchant of record. Payments are processed by Creem, which acts as merchant of record and is responsible for determining, collecting and remitting any applicable VAT or sales tax on the transaction. We therefore do not issue a VAT invoice. Your payment receipt from the processor is your proof of purchase; if you need documentation for accounting purposes, request it from the processor.
• We never see your card details. Card data goes to the payment processor, not to us.
• Currency. Prices are displayed in euros and charged in your available currency as determined by the processor at the exchange rate in force at the time of charge. Conversion costs or bank charges levied by your own bank are outside our control.

05 · Subscription, renewal and cancellation

• [ REQUIRED · consumers ] Before the first charge we state that this is a subscription, what the renewal price is, and how to cancel. It renews because you agreed to a renewal, not because you failed to stop one you never heard about.
• [ OUR TERM ] Subscriptions renew automatically at the end of each billing period at the then-current price for your plan. That is the model, it is lawful, and it is how this publication is sold.
• Cancel anytime. From your account or by writing to us. Cancellation takes effect at the end of the current billing period; access continues until then.
• [ OUR TERM ] No pro-rata refund of the fees already paid for the current period. Stated here rather than in small print. The only exceptions are the ones the law actually gives you — see clause 06, which applies to consumers only.
• Price changes. If the price for your plan changes, we notify you in advance and the new price applies from the following billing period. If you do not accept it, cancel before it takes effect.

06 · Cooling-off — who has one, and who does not

The answer differs completely depending on who is buying, so it is set out separately.

• [ REQUIRED · consumers only ] If you are a natural person contracting as a consumer in the EU/EEA/UK, you have a statutory 14-day right of withdrawal on a distance purchase.
• [ REQUIRED · consumers only ] the exception we actually rely on. For digital content supplied online, that right is lost once supply begins with your prior express consent and your acknowledgement that you thereby lose it. We obtain exactly that at checkout: a separate, unticked confirmation you actively tick. Once you tick it and we supply access — issuing your credentials already counts as supply — the withdrawal right for that purchase is gone.
• Why that confirmation is asked for, stated honestly. Under Article 14(4)(b)(iii) of Directive 2011/83/EU, if we supplied the content without obtaining that consent and acknowledgement, you would not have to pay for what we had already delivered. The confirmation is what makes the sale enforceable. It is a condition of sale, not a courtesy in either direction.
• [ OUR TERM ] Business and professional subscribers. Withdrawal rights under consumer law attach to consumers. If you subscribe as a company, operator, agency or in any business capacity, there is no statutory cooling-off period on your purchase. Your cancellation right is the one in clause 05: takes effect at the end of the current period, with no pro-rata refund. This is stated because a contract with a business is meant to bind — not as a request that anyone give up something they hold.

07 · Acceptable use

• One subscription per named user unless your plan says otherwise.
• No redistribution, resale, or republishing of paid content outside your own organisation, and no systematic scraping of the site or the API beyond your plan's documented limits.
• You may cite us with attribution; you may not present our reads as your own analysis.
• Breach of this clause lets us suspend or terminate the subscription without refund.

08 · Changes to the publication

Because this is a small independent publication, its shape will change. We may alter the cadence, the topics, the format or the underlying source set as the evidence and the supplier landscape change. We may also suspend or discontinue the publication; if we discontinue it while you have paid for a period you cannot use, we refund the unused part.

09 · Liability

To the extent permitted by law, the publication is provided without warranty of any kind, and our aggregate liability arising out of your subscription is limited to the amount you paid us for the billing period in which the claim arose. We are not liable for indirect or consequential loss, including lost revenue, missed deployment windows, voyage disruption, or decisions taken on the basis of a read. Operational decisions remain yours (clause 03).

Nothing here limits liability that cannot be limited by law, including the mandatory consumer protections available to you in your own country of residence.

10 · Governing law

These terms are governed by the law of the operator's country of residence. If you contract as a consumer within the EU, this choice does not deprive you of the mandatory consumer protection of your own country of residence. Consumers may additionally use the European Commission's Online Dispute Resolution platform. We will try to settle any complaint directly and quickly — write to [email protected] first.